Business Support Supervisor

Employment type: Full-time
City: Ottawa - Gatineau
Last visit: 2014-10-21
Author's ads: 1

Posted: 2014-10-21


About Us

Imagine yourself part of a team of bright, dedicated professionals whose vision and talent are brought to bear on the challenges of our day. Imagine yourself playing a central role in the economic well-being of all Canadians. Imagine yourself at the Bank of Canada. There are a variety of positions available within the Bank in various disciplines. And no matter your area of expertise, you'll enjoy a superior work environment that will challenge, energize and motivate you to be the very best.

Job Description

Business Support Supervisor


Annual salary: The Bank offers a competitive total compensation package with starting salaries, based on qualifications, generally ranging between $62,820 and $73,906* (job grade 15

*Where the Bank has needs for specialized skills, it may offer higher cash compensation to exceptional candidates.

Take a Central Role at the Bank of Canada:

Canada's central bank is the nation's pre-eminent macroeconomic policy institution. No other employer in the country offers you the unique opportunity to work at the very centre of Canada's economy, in an organization with significant impact on the economic and financial well-being of all Canadians. No matter what your area of expertise, you'll enjoy an open culture and a superior work environment that will challenge, energize, and motivate you to excel. (More info)

Department info:

The Funds Management and Banking Department advises on and operates the Government of Canada's debt programs, invests the government's financial assets and manages the government's exposure to financial risk. The department makes and receives payments on behalf of the government, and ensures that funds are available for the government's daily operating needs. The department also acts as fiscal agent for the federal government's retail debt program, which offers Canadians the opportunity to purchase a share of the country's debt.

Job Summary*:

The Business Support Supervisor reports to the Assistant Director of the Business Effectiveness Team. The team's mandate is to lead the strategic and business management practices of the department and ensure the effective continuity of its critical operations so that the department is able to provide the greatest value to the Government of Canada and to Canadians.

The Business Support Supervisor develops and leads a team of Executive Administrative Assistants and provides analytical support to optimize, improve and evolve the office management practices of the department and its business lines (senior and middle management and ensures the continuity of administrative operations through effective and efficient day-to-day operations.

Central Responsibilities:

contribute actively to the leadership and planning of the Business Effectiveness Team's work plan

ensure effective management of human resources for the business unit, including recruiting, developing and coaching staff; assigning work; regularly assessing productivity, quality of services and deliverables; and managing performance accordingly

is accountable for streamlining and managing centralized administrative and business processes and related budgets to ensure alignment with the Bank's mandate and strategic objectives; to this end, the Business Support Supervisor is accountable for analysis and development of new or improved administrative processes that take into account all business line perspectives and contexts

ensure efficient and high-quality secretariat services to the department's senior leaders, managers and business line teams; departmental committees; and communities of practice

is accountable for subject-matter expertise in key management and administrative processes with respect to financial management reporting, procurement, vendor management processes and invoicing processes

oversee the secretariat services for the departmental Extended Leadership Team/Strategic Leadership Team, including maintaining the work plans of the Extended Leadership Team/Strategic Leadership Team and the Business Effectiveness Team

work closely with the Senior Analyst and the Chief's Executive Assistant in the implementation and ongoing administrative logistics of the Funds Management Committee secretariat services

provide assistance in the deployment of the Enterprise Content Management program

is responsible for work inspection reports and follow-up action items

Key Requirements:

university degree in a related field with three years of increasing levels of management responsibility


an equivalent combination of education and experience may be considered

in addition:

English and French essential

linguistic requirement: functional in second official language (training may be provided to help the selected candidate reach the required level of fully functional)

knowledge of corporate administrative process, policies and practices

knowledge of office management (e.g secretariat services, budget management, service quality improvement and administrative process improvement)

excellent change management and action management skills

excellent communication skills

strong client relationship skills

strong conflict resolution and negotiation skills

strong analytical skills

excellent team leadership skills and ability to develop the skills of others


fully functional in second official language

organizational awareness

knowledge of the department's policies, procedures and objectives

knowledge of the Bank's and the department's functional mandates and mission


Condition of employment: Candidate must be eligible for secret status.

Priority will be given to Canadian citizens and permanent residents.

There will be no relocation assistance provided for this recruitment action.

Key benefits offered include health and dental care, sick leave and paid vacation

Only the candidates selected for an interview will be contacted.

The Bank of Canada benefits from the unique perspectives, attributes and talents of its diverse workforce. We offer flexibility to accommodate the needs of our employees and candidates. The Bank of Canada is committed to employment equity and actively encourages applications from qualified men and women, including Aboriginal peoples, persons with disabilities, and members of visible minorities.

We will ask you to complete a mandatory questionnaire during the application process.

Please click here to Apply On-Line.

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A leading central bank - dynamic, engaged, and trusted

Industry: Financial Services and Banking

Job Function: Administrative and Clerical