Customer Service and Bank Administration Opportunities

Employment type: Full-time
DRAKE INTERNATIONAL
City: Ottawa - Gatineau
Last visit: 2014-10-23
Author's ads: 1

Posted: 2014-10-23

Description:

About Us

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Job Description

Our Client is an internationally well-known Canadian financial institution. They have over 85,000 employees world-wide and are a big part of what makes them stand out from any other financial institution. 

They are currently hiring individuals with Bank Administration and Customer Service experience to join their highly successful team.

The contract term is from Friday, September 26th 2014 to Friday, December 26th 2014.  These positions pay $15.00 per hour for 37.50 hours per week.  Work schedule is Monday to Friday from 7:00 a.m. to 4:00 p.m.

Located in the east end of Ottawa.  You must be able to successfully pass a criminal and credit background check.

DEPARTMENT OVERVIEW: 

North American Credit Cards and Merchant Services (NACC&MS) organization was formed in Fall 2011 and brings together the credit cards and merchant services businesses in Canada and the US.  Credit card products are distributed through the retail distribution network in the U.S. and Canada; on a national basis in Canada leveraging direct response channels; and, through hundreds of partnership programs with financial institutions, retailers, non-profit organization, sports teams, and other third party organizations. In addition, our Client offers private label financing in the U.S. and Canada. Our Clients Merchant Services business provides merchants in Canada and the U.S. with a full range of payment processing services and solutions. Our Client provides merchant acquiring solutions to some of the largest retailers in Canada 

JOB DESCRIPTIONS:  

Customer Service Representative and Bank Administration – Card Correspondence Department. 

This position reports to the Card Correspondence Manager and is responsible for responding to Points General Service Inquiries received by Phone Channel agents. The representative performs rewards adjustments for customers. This will be completed with the new TLP system rewards processing platform. As well, as assisting with other areas of the Card Correspondence Team; perform other miscellaneous duties as assigned by management. 

Customer Service Representative and Bank Administration – Customer Transaction Solutions (Resolution

This position reports to the Manager of Customer Transaction Solutions, within Resolution Services, and is responsible for the day-to-day completion of back-office functions as it relates to updating customer information, suppressions and account adjustments. 

Specific Responsibilities include:

Update customer’s mailing and physical address and phone numbers

Enter suppression information for non-customers.

May be required to assist with other back-office functions such as: account adjustments, commenting, account number look-up.

Customer Service Representative and Bank Administration – Mail and Resolution Department. 

This position reports to the Manager of Mail Services, within Resolution Services, and is responsible for the fulfillment of duplicate statement requests. This role is responsible for ensuring that key SLA’s regarding turn-around times are met within quality standards. 

Specific Responsibilities include:

Check daily queue for duplicate statement request.

Print all statement requests as well as the required cover letter.

Prepare all statements for mailing.

May be required to assist with other duties as assigned.

JOB REQUIREMENT:

We are searching for people friendly telephone agents that thrive in  a Contact Centre environment. The successful candidates will possess the following:

Ability to work in a statistically driven environment, measured by      call quality and call productivity goals.

Ability to quickly adapt to change.

Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing      transactions.

Ability to demonstrate effective problem solving attributes.

Microsoft Office –Excel and Word.

Strong Data Entry Skills.

2 years + of Customer Service experience Preferred.

Interested candidates should apply be sending their resume in MS Word to rsacco@na.drakeintl.com quoting file BANK-0819

Career Level: Experienced

Years of Relevant Experience: Any

Industry: Financial Services and Banking

Job Function: Administrative and Clerical

Website: http://www.drakejobs.com